We're NepMeals
FAQs
Quick answers to common questions about NepMeals ordering, delivery, payments, and support.
Does NepMeals prepare food itself?+
No. NepMeals is a platform and delivery coordinator. Food is prepared by restaurant partners listed on the app.
From which restaurants can I order?+
You can order from restaurants available in your location that are currently open and delivering through NepMeals.
To which locations do you deliver?+
Delivery coverage depends on serviceable areas and rider availability. Your exact availability is shown in-app based on your address.
Do you charge more for the food than in the restaurant?+
Menu pricing is set by restaurant partners. Any delivery or service charges are shown clearly at checkout before order confirmation.
What is the delivery charge?+
Current rule is NPR 50 base charge for the first 3 km, then NPR 10 per additional started km, capped at NPR 500.
How do I pay for my food?+
You can pay using cash on delivery or supported online payment options shown at checkout.
Can I pick up the order myself from the restaurant?+
If pickup is enabled for that restaurant/order type, you can choose pickup during checkout instead of delivery.
Can I cancel my order if needed?+
You can request cancellation based on the order stage and applicable policy terms. Check Cancellation Policy for full details.
Can I choose food from more than one restaurant at a time?+
Orders are currently placed one restaurant at a time for smoother preparation and delivery flow.
What is the minimum order amount for delivery service?+
Minimum order value may vary by restaurant and promotions. The applicable minimum is shown before checkout.
What are your service hours?+
Service hours depend on participating restaurant timings and delivery partner availability in your area.
How much time does it take to get food delivered?+
Estimated delivery time depends on restaurant prep time, distance, traffic, and rider availability. You see a live estimate during checkout.