WHAT WE USE

1. Browser cookies, local storage, SDK identifiers, pixels, and related session technologies.
2. Technologies are used for authentication, fraud prevention, user preferences, analytics, and service reliability.

COOKIE CATEGORIES

1. Strictly necessary: login session, security controls, and core platform operation.
2. Functional: language, region, and user preference memory.
3. Performance/analytics: aggregated usage and reliability metrics.
4. Marketing (where enabled): campaign attribution and communication relevance controls.

LEGAL BASIS AND CONSENT

1. Necessary cookies are used for service operation and security.
2. Non-essential cookies are used based on applicable consent requirements and user choices.
3. Users may change cookie preferences through available controls.

THIRD-PARTY TECHNOLOGIES

1. Some cookie-like technologies are set by service providers (analytics, payments, support, messaging, anti-fraud).
2. Third-party processing is governed by vendor agreements and applicable privacy obligations.
3. Depending on the services enabled in a given channel, third-party tools may include analytics and performance measurement tools, attribution or ad-measurement tools, customer support/chat tools, payment security tools, and fraud-prevention tools.

RETENTION

1. Session cookies usually expire when browser/app session ends.
2. Persistent cookies expire according to technical purpose, legal need, and risk controls unless deleted earlier.

USER CONTROLS

1. Users may manage or restrict cookies through browser or device settings.
2. Where available, users may manage certain non-essential cookie or analytics preferences through available controls. Functionality may vary by platform.
3. Blocking or restricting certain cookies may impact functionality, security, or user experience.

DO-NOT-TRACK AND SIMILAR SIGNALS

1. Where industry standards are clear and technically implementable, NepMeals attempts to honor relevant privacy signals.
2. Signal handling may vary by device/browser limitations and evolving standards.

CHANGES

1. NepMeals may update this Policy for legal, technical, vendor, or product reasons.
2. Updated versions are published with effective metadata.

COMPLAINT RESPONSE TIMING

1. NepMeals aims to acknowledge cookie/privacy complaints within 2 business days.
2. Routine cookie-control requests are generally targeted for resolution within 7 business days.
3. Complex or multi-party technical investigations may require up to 15 business days or longer where legally required.

Contact Details