SCOPE

1. This Policy applies to all promotional benefits offered by NepMeals or participating partners through official NepMeals channels.
2. Promotions are optional commercial incentives and not guaranteed rights unless required by law.

GENERAL ELIGIBILITY RULES

1. Eligibility may depend on account status, location, order value, category, usage history, payment method, and campaign terms.
2. NepMeals may verify eligibility and block ineligible usage attempts.
3. NepMeals may cap redemptions per user/account/device/payment instrument, restrict high-risk accounts, apply geographic limits, and suppress offer visibility where reasonably required for abuse prevention or platform balance.

PROMOTION CONDITIONS

1. Offers may include expiry date, minimum basket value, maximum discount cap, usage limits, and category exclusions.
2. Unless expressly allowed, promotions are non-transferable, non-exchangeable, and non-cashable.
3. Only one promotion may apply per order where stacking is not explicitly permitted.

RESCUE DEALS

1. Rescue Deals represent discounted, surplus, or time-sensitive items offered by participating restaurants.
2. Rescue Deal items may be time-sensitive and intended for near-term consumption. While safety and food compliance standards remain applicable, shelf-life expectations may differ from standard menu items.
3. Availability is limited, and items may be withdrawn once sold out or expired.
4. Refund eligibility may depend on whether quality or safety standards were objectively breached.

CANCELLATIONS, REFUNDS, AND PROMOTION REVERSAL

1. If a promotion-linked order is canceled or refunded, promotional value may be reversed, reduced, or not reinstated based on campaign rules and verified cause.
2. Wallet credits, referral benefits, or coupons obtained through abuse may be removed.

PRICING OR SYSTEM ERROR

1. If a clear pricing, technical, or campaign configuration error is detected, NepMeals may correct, cancel, or limit affected transactions where lawful.
2. NepMeals will attempt reasonable notification and fair resolution under applicable policy and law.

ABUSE PREVENTION

1. Multiple-account abuse, automation, collusion, fake referrals, exploitative order patterns, and loophole manipulation are prohibited.
2. NepMeals may restrict offers, reverse benefits, suspend accounts, or escalate legally where abuse is verified.

PARTNER-FUNDED PROMOTIONS

1. Some promotions are funded in whole or part by participating partners.
2. Partner-funded terms may include additional constraints disclosed in campaign details.

FINAL DECISION FRAMEWORK

1. NepMeals determines campaign interpretation and dispute outcomes based on objective logs, campaign terms, and policy controls, while respecting mandatory legal rights.

POLICY CHANGES

1. NepMeals may change, pause, or discontinue promotions and may revise this Policy for legal, fraud-control, or business reasons.
2. Updated versions are published with effective metadata.

PROMOTION DISPUTE RESPONSE TIMING

1. NepMeals aims to acknowledge promotion-related complaints within 2 business days.
2. Routine eligibility or campaign disputes are generally targeted for resolution within 7 business days.
3. Complex abuse reviews, multi-account investigations, or payment-network-linked cases may require up to 15 business days or longer where required by law.

Contact Details